Customer Service Review

This consultation has concluded.

We are currently reviewing our customer service provision in order to improve how we look after our customers and our community.

We'd like your help so that we can better understand your requirements and what you expect from us, as well as understand your level of satisfaction with our current service levels.  This feedback will help us plan how to service you better.

We invite you to participate in the forum below and share your views on this matter.  You can also get involved by requesting a survey form from the Brighton Civic Centre or the Library branches located at Brighton and Glenelg; or by letter or email on mail@holdfast.sa.gov.au

This consultation commences on Friday 30th September until close of business, Friday  21st October 2011.

We look forward to hearing your comments.

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Forum

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How often do you contact Council?

Comments
3

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by Holdfast Administrator 28 Sep 2011, 3:26pm | 273 views

What services or types of enquiries do you contact Council for?

Comments
2

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eg Library Services, Home and Community Care, Dogs, Planning, Trees, Rates, etc

by Holdfast Administrator 28 Sep 2011, 3:28pm | 208 views

How easy or difficult have we been to deal with? Please provide comment and examples

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2

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by Holdfast Administrator 28 Sep 2011, 3:32pm | 169 views

In your experience, has your request and/or enquiry been resolved in a timely and professional manner?

Comments
2

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by Holdfast Administrator 28 Sep 2011, 3:34pm | 473 views

Can you always get the information you need from Council? Please provide comment and examples where relevant

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1

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by Holdfast Administrator 28 Sep 2011, 3:41pm | 170 views

What methods do you prefer to use to contact Council? Is there an alternative that you would prefer which is not currently on offer?

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1

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eg by face to face, phone, email, fax, online form, letter, etc

by Holdfast Administrator 28 Sep 2011, 3:39pm | 137 views

What are the key factors you believe are essential in providing exceptional customer service?

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1

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by Holdfast Administrator 28 Sep 2011, 3:36pm | 186 views

Do you have any suggestions about how your experience of dealing with Council can be improved?

Comments
0

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by Holdfast Administrator 28 Sep 2011, 3:30pm | 182 views

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